Do you have a question about your current mortgage? Call our Customer Care Team at 855-690-5900.

How to contact Freedom Mortgage

Customer Care: (855) 690-5900
Customer Care Fax: (866) 505-0948
Loss Mitigation Fax: (866) 505-0949
To eMail our Customer Care team, please use the Secured Message Center
Our Customer Care Team is available Monday – Friday 8a.m. to 10:00p.m. Eastern and Saturday 9a.m. to 6p.m. Eastern

Payment Remittance Address

Freedom Mortgage P.O. Box 6656 Chicago, IL 60680-6656

General Correspondence

Freedom Mortgage PO Box 50485 Indianapolis, IN 46250-0485

Notice of Error/Request for Information

To submit a RESPA Qualified Written Request ("QWR"), assert an error or request information about the servicing of your loan, you must use the designated address.

Freedom Mortgage PO Box 50428 Indianapolis, IN 46250-0401

Overnight Address Freedom Mortgage 10500 Kincaid Drive, Suite 111 Fishers, IN 46037-9764

Complaint Notice

Applicable only to residential mortgage loans on real estate located in Texas.

Complaints regarding the servicing of your mortgage should be sent to:

The Department of Savings and Mortgage Lending 2601 Northlamar, Suite 201 Austin, TX 78705

A toll-free consumer hotline is available at 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department’s website located at or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at

Holiday Closures

Our office will be closed on the following dates:
New Year's Day - Friday, January 1, 2021
Memorial Day - Monday, May 31, 2021 - *Update* Call Centers will be open 9-6 ET
Independence Day - Monday, July 5, 2021
Labor Day - Monday, September 6, 2021
Thanksgiving Day - Thursday November 25, 2021
Christmas Day - Saturday, December 25, 2021

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